Return and Refund Policy

At Pandit Gems, we strive to provide our customers with high-quality jewelry and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Return Process

To initiate a return, please follow these steps:

• Contact us at panditgems@gmail.com with your order number and reason for the return.
• We will provide you with a return authorization and the return shipping address.
• Pack the item securely in its original packaging and include the receipt or proof of purchase.
• Ship the item to the address provided.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Some items are exempt from being returned, including:

• Custom or personalized jewelry
• Items on sale
• Gift cards

Exchanges

If you need to exchange an item for the same product, please contact us at panditgems@gmail.com. We only replace items if they are defective or damaged.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: panditgems@gmail.com
• Phone Number: 0141-4039387
• Physical Address: 617 Johari Bazar, 302003 Jaipur RJ, India